1. Use of the Site
You agree to use the Site in accordance with these Terms and all applicable local, national, and international laws and regulations. You may not use the Site for any illegal or unauthorized purpose.
2. Eligibility
By using this site and agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to access this site.
Our products are handmade with care using natural textiles and materials. We ask that you respect the cultural and creative integrity of the artisans we work with. You may not use our products or services for any unlawful or unauthorized purposes. In using our services, you must comply with all applicable laws in your jurisdiction, including but not limited to intellectual property and copyright laws.
You must not use our website to transmit any viruses, malicious code, or other harmful content. Any breach or violation of these Terms will result in an immediate termination of your access to our services and may result in legal action if appropriate.
3. Product Information
Our artisan-made products are available through our online store and select retail partners. Please be aware that pricing, product selection, and availability may differ between our website and physical retail locations. Prices listed on our website apply exclusively to online purchases.
Each product is handmade using natural materials, which means no two pieces are exactly alike. Variations in color, size, and texture are a natural result of the handcrafted process and are considered part of the product’s character—not flaws.
We make every effort to represent our products accurately through descriptions and imagery. However, due to differences in screen settings, we cannot guarantee that the colors you see on your device precisely reflect the actual product.
We are not liable to you or any third party for any modifications, price changes, temporary suspension, or permanent discontinuation of any part of our services or product offerings.
We also reserve the right to:
Change product descriptions, dimensions, or materials based on seasonal availability or artisanal adjustments;
Modify pricing without prior notice;
Discontinue any product at any time, including items that are part of a limited edition or that rely on natural materials that become unavailable.
All offers for any product or service made on this site are void where prohibited.
Although we are committed to delivering exceptional quality, we cannot guarantee that every product or service will meet your individual expectations. If an issue arises with your order, please refer to our Return & Exchanges Policy or contact our team directly
4. Orders & Payment
We accept various payment methods, including major credit cards and secure online payments. By submitting an order, you represent that you are authorized to use the designated payment method.
All prices include applicable taxes, unless stated otherwise. Shipping and handling charges are calculated at checkout.
5. Shipping & Delivery
We ship within Mexico and internationally. Delivery times may vary based on destination and shipping method selected. Customs duties or taxes for international orders are the responsibility of the customer.
6. Returns & Exchanges
Due to the handmade nature of our products, we generally do not accept returns or exchanges unless the item arrives damaged or defective. Please contact us at info@matatabimedium.com within 7 days of delivery to initiate a return or exchange.
7. Intellectual Property
All content featured on this website—including but not limited to product designs, photographs, text, logos, graphics, and visual elements—is the exclusive property of Matatabi Medium and is protected under national and international copyright, trademark, and intellectual property laws.
Our products are original creations, crafted by skilled artisans using traditional techniques and natural materials. Any reproduction, modification, or distribution of our content or designs—whether for commercial use or otherwise—without our prior written consent is strictly prohibited.
We respectfully request that you honor the creative work and cultural heritage behind each item. Unauthorized use of our content or intellectual property may result in legal action.
8. Limitation of Liability
We do not guarantee that your experience with our website or services will be free from interruptions, delays, security breaches, or technical errors. While we strive to provide accurate and dependable content, we make no warranty that the results obtained from using our site or services will be precise, complete, or reliable.
From time to time, we may need to suspend or discontinue parts of our service, including access to the website or certain product offerings, either temporarily or permanently, without prior notice. You acknowledge and agree that your use of the website and any products or services obtained through it is entirely at your own risk.
Unless otherwise clearly stated, all products and services are provided “as is” and “as available,” without any express or implied warranties of any kind. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by law, Matatabi Medium, including our owners, team members, partners, suppliers, and affiliates, will not be liable for any loss, damage, or claim—direct or indirect—including but not limited to loss of revenue, data, profits, or any other consequential or incidental damages resulting from:
Your use of or inability to use the site or any product;
Errors or omissions in content or information;
Delays or disruptions in service;
The removal, change, or unavailability of any part of the site or product offering.
In jurisdictions where certain limitations are not permitted by law, our liability will be limited to the maximum extent allowed under the applicable regulations.
9. Governing Law
These Terms of Service, along with any separate agreements through which we provide you products or services, shall be governed by and interpreted in accordance with the laws of the United Mexican States (Mexico), without regard to conflict of law principles.
By using this site or making a purchase, you agree that any legal matter or dispute arising out of your use of our services will be subject to the exclusive jurisdiction of the courts located in Oaxaca, Mexico.
10. Changes to the Terms
As our offerings or policies grow and change, we may update these Terms of Service from time to time to reflect those shifts.
We reserve the right to modify, revise, or replace any part of these Terms at our sole discretion. Any updates will be posted on this page with the revised effective date. We encourage you to revisit this page periodically to stay informed.
By continuing to access or use our website or services after any changes are published, you agree to be bound by the updated Terms.
If you have any questions about these Terms or any updates, we’re here to help: info@matatabimedium.com